Shipping

Where do you ship?

We ship primarily in Singapore. For international orders, please get in touch here due to logistics and customs considerations.

Can I track my order?

Once we send your order on the way via courier, you will receive a tracking number and a link to track your order.

When will I get my order?

Standard shipping: We will ship your order out within 3-5 working days, excluding weekends and public holidays.

Express shipping: If you require express delivery, we have a same-day shipping option if the order is made before 3 PM. Orders after 3 PM will be delivered the next day.

What are your shipping rates?

All local shipping is via courier in Singapore.
For local orders $300 and above, shipping is free!
For local orders below $300, shipping is only $8.
Express same-day local shipping is available for $20 for orders made before 3PM.
For international shipping, please contact us to ask about our rates.

Products

Are your products authentic?

Our products are sourced directly from authorised suppliers in Japan to ensure their authenticity and integrity.

Are you able to help me source for a product that is not on your website?

Most definitely! In fact, our strength lies in sourcing products that are difficult to find in the market as we have both a wide and deep network and relationship with suppliers in Japan. Please let us know what you’d like us to source for via our form here.

Payment

What payment methods are accepted?

We accept payment from major credit cards using PayPal.

Is buying from your website safe?

We do not collect your credit card information. Your transaction goes through the PayPal platform, not through our website. PayPal has the latest security features, including encryption to ensure your transaction is secure.

Orders & Returns

Can I modify or cancel my order?

You can go to your ‘My Account‘ page to edit your order, or follow the link on your email confirmation.

What is your return policy?

Within 3 days of receiving your order, we will process a refund for you if you bring your purchase down to our store. The money will be credited back to your PayPal account within 5 working days of us receiving your return.

Do I need an account to place an order?

You can checkout as a guest, but you will lose out on the benefits of creating an account with us.

By creating an account and logging in, you will accumulate points which will help you reach various member tiers faster, thereby receiving priority to promotions and rare products.

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